Health insurance has evolved from a product-centric business to a consumer-centric one. As advocates in the industry, we work to create greater precision at all touchpoints along the member engagement continuum. HPOne functions as a strategic partner for our clients. We continually review program performance at the micro and macro levels and offer enhancement opportunities where we find them. This type of precision is what makes us stand out from the crowd, and why our clients continually engage our services.
The composite of all interactions between a member, a health plan, and providers.
At HPOne, we are constantly working to optimize member experience connections at all touchpoints during the plan selection process, enrollment, customer service and care management support.